For Tax Exempt Orders please call Customer Service at 1-800-775-7124.

To provide a more comfortable fit, the Lucid Audio AMPED Headphones are constructed with a flexible steel plate. If your headphones feel too tight, take the headphones off, put one hand on the Lucid Audio logo on the headband and the other on the “Audio”, and simply raise your hands to adjust the headset. This motion will widen the distance between the ear muffs and provide you with a more comfortable fit. If you desire a tighter fit, then with your hands in the position described above, push down to narrow the headband.

The Genius of AMPED™. Lucid Audio’s AMPED™ is patent-pending smart technology, engineered for the way we live and the things we love. With Lucid Audio’s exclusive AMPED™ equipment, finally there are no more tradeoffs, only AND. You customize your experience each time at the AND Control Center. Whether you want no outside sound, to up to 9x amplification, it’s yours. And your media and call volume also come in loud and clear with a touch of a button. This is the Genius of AMPED.

AMPED is Lucid’s patent pending technology that allows users to control more of what they want to hear and less of what they don’t. With our unique AND Control Center, the user selects the level of outside noise for a more enjoyable music experience, clearer conversations, and improved safety.

The Lucid Bluetooth products can connect wirelessly to your smartphone. To connect, ensure your Lucid headset or neckband is turned on and press the pairing button to initiate Bluetooth® pairing mode. The LED will flash blue then red to indicate that the device is in pairing mode. On the device you want to connect, follow the manufacturer's instructions to locate and connect to "Lucid Audio NHE BT." If you cannot see a device named "Lucid Audio NHE", press and hold down the Bluetooth® pairing button (middle button on outside left paddle) until Bluetooth® Indicator light flashes. Then choose the device on phone and press it to make the flash become constant. The LED will flash blue every few seconds once the headset or neckband is paired.

To pair an additional device, press and hold the pairing button for a few seconds and then release it. The LED will flash blue then red to indicate that the device is in pairing mode. On the device you want to connect, follow the manufacturer's instructions to locate and connect to "Lucid Audio NHE BT." The LED will flash blue every few seconds once the device is paired.

When reconnecting the device, it will automatically search for the last paired device to connect to when first turned on. If the last paired device is not immediately found, it will continue searching for a connection for a few minutes before the Bluetooth® feature turns off.

An Easy Start Guide is available for download to provide you with further assistance.

Utilizing Sound Activated Compression (SAC), the AMPED products instantly shut down loud harmful noises from sporting events, monster truck rallies, concerts, and construction work while still having the ability to amplify regular conversational sounds up to 9 times the current level.

Lucid offers a smartphone and tablet compatible wireless streamer that streams TV and computer audio directly to our Lucid headphones. It connects to any TV with an audio out jack or any audio output device with a 3.5MM or RCA jack within a 33-foot range allowing users to control their personal audio without disrupting others listening to the device’s volume.

Lucid wireless HearBands have a range of 33 feet.

Lucid HearBands are powered by a rechargeable LIPO battery for 10 hours of normal use and include an Integrated Micro USB port for charging.

Lucid Hearing Headphones are powered by two AA batteries.

The Lucid Audio HearBand weighs 1.6 oz.

Lucid Audio products connect with Bluetooth technology or using a wireless streamer that inserts into a standard 3.5MM or RCA audio input jack.

While Lucid Audio products are not waterproof, they are sweatproof, can be used in temperatures as low as 20 degrees F, have superior foldability, and the rubberized design provides great durability.

Lucid Audio's AMPED products have Sound Activated Compression (SAC) that instantly shuts down loud harmful noises from sporting events, monster truck rallies, concerts, and construction work to an NRR rating of 24 db. Lucid Audio also sells ear protection for infants and kids called HearMuffs and Kids HearMuffs.

Hi Gain omnidirectional microphones on each side provide clear sound enhancement for phones calls and amplification.

Lucid neckbands come with earbud housings compatible with mushroom style multi-layer silicon tips (2 sizes) as well as foam tips (2 sizes) for higher NRR rating.

Lucid AMPED neckbands have an Auto-Shut Off (low power mode) that activates after 4 to 6 hours. Timer resets and unit wakes after any button is pressed.

Lucid Audio Product Warranty

Lucid Audio offers a Limited Warranty and warranties its products to the original purchasers to be free from defects in materials and workmanship, under normal use and conditions, for a period of one year from the date of purchase.

Under this warranty, the product will be replaced or repaired at Lucid Audio’s option. Copy of the original receipt or gift receipt, is required for any warranty service. To enact the warranty, the customer is required to contact our Customer Service Group at 1-800-775-7124 to receive a Returned Merchandise Authorization (RMA) number PRIOR to returning product.

This warranty is void if any of the following occur:

1. The unit is not accompanied by a copy of the receipt or gift receipt from the original purchaser.
2. The product has been tampered with, opened or punctured, or the serial number has been defaced.
3. The product has been altered, improperly used or maintained, subjected to power surge or improper voltage, immersed in water or other liquid, allowed to be filled with dirt or otherwise physically abused.
4. The one year limited warranty has expired. Please inquire about other options from your Customer Service Representative.

This shall be the exclusive warranty of the original purchaser and neither this warranty nor any other warranty, expressed or implied, shall extend beyond the 12-month period listed above. The warranty may not be transferred or assigned by the purchaser.

In no event shall Lucid Audio be liable for consequential property damage or consequential personal injury, nor shall Lucid Audio be liable for any amount greater than the price paid to Lucid Audio for the product. (Some states do not allow limitations on implied warranties or exclusions of consequential damages, so these restrictions may not apply to you).

Although we are sure you will be pleased with your Lucid Audio purchase, items purchased at LucidAudio.com may be returned within 30 days of receiving them for a full refund. For up to 60 days you may return your Lucid Audio AMPED products for a credit or exchange.

If you need to send your product back to us, please use the original manufacturer’s packaging and ensure it is in new condition. Lucid Audio products that have been used, modified, or damaged, will not be eligible for return.

Prior to returning an item, please contact one of our Customer Service Team Members at 1-800-775-7124. They will set you up with a Returned Merchandise Authorization (RMA) number. Just add the RMA to the original invoice and include it with the packaged product.

When we receive and inspect the return, a refund or credit will be issued right away.

Please call us if you have any questions on this or anything else. Our Customer Service Team would love to hear from you. 1-800-775-7124.

Should you require technical support, call our Customer Service Group at 1-800-775-7124.